Software · Systems · AI
Engineering the digital backbone of modern business.
We design, build, integrate, secure and run the technology your business depends on, and put AI agents and automation to work inside it.
- clients
- 50+
- projects delivered
- 157+
- customer satisfaction
- 99.9%
Trusted by 50+ organisations across finance, retail, telecoms and the public sector.
What we do
Four pillars, one accountable team.
From the first line of code to the AI agents and the service desk that keep it all running.
AI and automation
AI agents that do real work inside your business.
We design, build and run AI agents and automations that answer customers, process documents, reconcile data, triage tickets and report, connected to your systems and governed by your rules.
- Agents connected to your apps, data and channels (email, WhatsApp, web)
- Automation of repetitive workflows end to end
- Knowledge assistants that answer from your own documents
- Human in the loop, audit trails and guardrails
- Measured results, not experiments
- A customer asks: A question arrives by chat, email or WhatsApp.
- The agent looks it up: It calls your systems through a secure tool to find the record.
- The agent answers: A clear answer, grounded in your own data.
- The action is done: The record is updated and the case is logged for review.
- Trigger: An email, a form or a file arrives.
- AI step: The agent reads it and pulls out what matters.
- Approval: A person approves anything sensitive.
- Action: The result is written into your systems.
- Report: Everyone sees what happened, with a full log.
Products
Products we built and run.
Software as a service from UNET, used by organisations every day.
VPTIM
Vendor and SLA management
Every vendor, every incident, every SLA. Measured and on time.
- Live SLA clocks on every incident
- Vendor scorecards and regulatory reports
- AI assistant for triage and summaries
- Log against the asset: Every fault is logged against the asset and the vendor who must fix it.
- SLA clock runs live: Response and resolution clocks count down in real time.
- Vendor acts in the same place: The vendor acknowledges and updates the ticket where you can see it.
- Scorecards you can prove: Results roll into vendor scorecards and reports.
Formalie
Forms, data and access
Forms, data and access, under your control.
- Over 40 question types with logic
- Your own database or encrypted storage
- AI that builds forms from a description
- Build any form: Drag in questions from over 40 types.
- Add logic: Show, hide and calculate as people answer.
- Collect from anywhere: Share by link, website embed or API.
- Your database or ours: Answers land in your own database or Formalie's encrypted storage.
Why UNET
Engineered to last.
Five principles behind every system we design, build and run. Open each one to see what it means in practice.
How we deliver
From idea to running system.
A clear path with architecture first and security in every step.
Discover
Requirements, stakeholder workshops, system audits and feasibility.
Design
Components, data models, integrations, security layers and infrastructure.
Build
Modular, testable code with continuous integration and code reviews.
Test
Functional, performance and security testing, with failure simulations.
Launch
Deployment, migration, training and handover.
Run and improve
Monitoring, service desk, SLAs and continuous improvement.
Technology
Technology we work with.
Tools we use. We pick what fits your systems, not what's fashionable.
Industries
Built for the industries that keep the world running.
The same engineering discipline, shaped to each industry's rules, risks and pace.
UNET in numbers
- Clients
- 50+
- Projects delivered
- 157+
- Customer satisfaction
- 99.9%
- Service desk and monitoring
- 24/7
FAQ
Questions, answered.
Short, straight answers to the questions we hear most. Open any question to read the answer.
Still have a question?
Ask us directly. An engineer reads every message and gets back to you.