VPTIM
Vendor and SLA management · A product by UNET SYSTEM TECH
Every vendor, every incident, every SLA. Measured and on time.
VPTIM logs every fault against the vendor who must fix it, runs their SLA clock live and turns the result into scorecards and regulatory reports you can prove.
- Log against the asset: Every fault is logged against the asset and the vendor who must fix it.
- SLA clock runs live: Response and resolution clocks count down in real time.
- Vendor acts in the same place: The vendor acknowledges and updates the ticket where you can see it.
- Scorecards you can prove: Results roll into vendor scorecards and reports.
- Configure
- Log
- Track
- Collaborate
- Report
The problem it solves
Vendors promise response and resolution times. Nobody measures. Then the board, the auditor or the regulator asks, and there is nothing to show.
Features
Incidents with live SLA clocks
Every fault is logged against its asset and vendor, with response and resolution clocks running live.
SLA engine
Business hours or 24/7, holidays, pauses and penalties.
Vendors and self onboarding
Vendors join through their own onboarding link.
Assets with their managing vendor
Every asset is linked to the vendor responsible for it.
Analytics and regulatory reports
Scorecards and reports you can prove.
AI assistant
Triage, summaries and next steps, off until you switch it on.
Messaging with vendors
Talk to vendors on every ticket, in one place.
Security and single sign-on
Workspace isolation, encryption, two step sign-in, and Microsoft, Google or SAML sign-in.
Workspaces on your own address
Each workspace on its own web address.
Who it is for
- Operations and service teams
- Vendor managers and procurement
- Compliance, risk and audit
- Leadership
- The vendors themselves
Highlights
- 17 languages including Arabic
- 30-day free trial, no card needed
- Plans from Starter to Enterprise
- Enterprise can run on your own servers
Plans from free. See pricing on veptim.com. See pricing